If you’re like most people, you use Venmo to pay your friends back for everything from pizza night to rent payments.
If your Venmo account is frozen, you may be wondering how to unfreeze it. Don’t worry – we’re here to help!
In this guide, we will walk you through how to unfreeze your Venmo account and get back to making payments as soon as possible.
We will also provide tips on how to prevent your account from being frozen in the future.
Why is My Venmo Account Frozen?
There are a few potential reasons why your Venmo account may be frozen.
If you’ve recently received a payment from a person or organization that Venmo considers high-risk, your account may be frozen until the payment can be verified.
Additionally, if you’ve made too many payments in a short period, or if you’ve tried to make a payment that’s larger than your available balance, your account may also be frozen temporarily.
If your Venmo account has been frozen, there are a few things you can do to try and unfreeze it.
First, check the email associated with your Venmo account to see if there’s any information from Venmo about why it’s been frozen.
If there is, follow the instructions provided. If there’s no information from Venmo, you can try contacting their customer support team directly.
How to Unfreeze Your Venmo Account
1. Account Is Temporarily Frozen as a Result of Failed Payments
If your account has been deactivated due to an unsuccessful payment, you’ll have received an email informing you that a recent financial transaction you made from a bank account has failed.
To fix the problem, open the Venmo app and follow the instructions it shows.
You may also use a computer to access the site and go to venmo.com/recover.
Your Venmo account will be frozen indefinitely until the money is reimbursed.
Before you may pay for any sort of service using Venmo, you must verify your identity and account information.
2. Set Up your Venmo Debit Card with Enough Funds to Cover the Costs
Use a debit card to repay the amount you owe on your Venmo account and you’ll be able to access it again in no time.
You may also pay with your bank, but be aware that these payments might take several days to process.
In any event, once Venmo receives the funds to make up for the unsuccessful payment, your account will be reactivated.
If you have a negative balance in your Venmo account, you won’t be able to pay off your debt using credit cards.
Please be advised that if you pay your outstanding debt with a bank account, Venmo will provide an estimated date of arrival.
By clicking “Account Recovery Payment” in your transaction history, you may see whether or not your payment has been made.
The money will be deposited into your Venmo account after 3 to 5 business days.
If you can’t afford to repay the whole amount, you may lower your payment by editing it. Select the payment amount and input the amount you want to pay. Tap “Pay” when you’re ready to pay.
When your account is no longer frozen, you’ll Learn that paying with your Venmo balance is easy.
3. Failure to Adhere to User Agreement
Venmo’s User Agreement prohibits users from engaging in certain activities, and doing so is a breach of the agreement. Thus, your account can be frozen if you violate the agreement.
This isn’t usually linked to a payment or a transfer, therefore the only means to unfreeze your Venmo account is by contacting the support staff.
How to Contact Venmo Customer Support
If your Venmo account has been frozen, you might need to contact customer support to unfreeze it.
There are a few different ways you can contact Venmo customer support.
The easiest way is to visit the Help Center on their website and submit a request.
When your account gets frozen, you would have gotten an email from Venmo notifying you why your account got frozen. You can choose to reply to the email.
If you need to speak to someone over the phone, you can call their customer support line.
When you contact customer support, be sure to have your account information handy so they can help resolve the issue as quickly as possible.
You’ll want to ensure that you explain your situation clearly to them so you may resolve the issue quickly. Failure to do so means your account will stay frozen.
Once your account is unfrozen, be sure to take measures to prevent it from being frozen again in the future by following their guidelines for making payments and managing your account.
How to Avoid Having a Frozen Venmo Account
There are a few things you can do to prevent your Venmo account from being frozen in the future.
First, make sure that you’re using a strong password and not sharing it with anyone.
Second, avoid making payments to businesses or people you don’t know. If you’re not sure whether or not a payment is legitimate, you can always contact Venmo’s customer support team for help.
Thirdly, don’t leave yourself short of cash. Ensure that you have enough money in your bank account to cover the costs. You’ll also want to make sure your credit card does not reach its limit.
How Long Does it Take to Unfreeze my Venmo Account?
Your account will be unfrozen once you completed the appropriate steps.
After completing the procedures in this guide, the Venmo company will unfreeze your account in two or three business days.