What Does Open Box Mean At Best Buy? (10 Factors + FAQs)

Are you looking for ways to save money on electronics? Shopping open box items at Best Buy may be a great way to get the products you need for less.

Open box items at Best Buy offer great savings on name-brand electronics, appliances, and more.

But before you start shopping, it’s important to understand what “open box” means and what it doesn’t mean.

Let’s take a look at the facts about shopping open box items from Best Buy.

We will also examine 10 factors to consider when buying open box items from Best Buy.

What Does Open Box Mean At Best Buy?

Open box items are products that have been returned by customers and inspected by Best Buy staff. The product has usually been tested and verified as working properly.

However, keep in mind that some open box items may have minor cosmetic blemishes or other minor imperfections that do not affect the performance of the item.

They are then repackaged and sold with a reduced price tag, typically 15% – 30% off the regular retail price. This is an excellent way to save money while still getting a quality product!

What Are the Benefits of Shopping Open Box at Best Buy?

The biggest benefit of open box shopping is that it can save you a lot of money compared to buying brand new products.

In many cases, open box items can be purchased for up to 50% off their original price!

Additionally, since these products are inspected and tested by Best Buy staff, you can trust that they will perform as expected when used properly.

Plus, all open box purchases come with a standard return policy, just like any other item in the store! This means that if you have any issues with your purchase within 15 days (30 days if you are in Canada), you can easily return it for a full refund or replacement (some restrictions apply).

Additionally, all open box purchases come with manufacturer warranties, so if something goes wrong after 15 days, your product will still be covered under warranty for repairs or replacements (again, some restrictions apply).

Moreover, some items may come with additional accessories or warranties that weren’t included in their original packaging, so be sure to ask if any extra goodies come with your purchase.

Lastly, purchasing an open-box item is a great way to reduce waste, as these items would otherwise end up in landfills or recycling centers, needlessly taking up valuable resources.

What Are The Risks Of Buying An Open Box Item From Best Buy?

For any open box item, the condition of the product is unknown and may not meet expectations.

While all open box products are inspected prior to resale, there is no guarantee the product will arrive in pristine condition; buyers should be prepared for items that may arrive with minor cosmetic damages, such as scratches on surfaces or missing pieces.

Moreover, warranty coverage for items purchased as open box is often limited or nonexistent.

Some open box items may carry a manufacturer’s warranty, but there is no guarantee this warranty will remain valid due to potential issues encountered during transit or handling.

Finally, these items may have underwent partial use or mishandling during return inspection, which could result in damage or reduced usability.

Open box items are typically returned items that have undergone a technical inspection but may not have been tested out extensively. This means buyers should be aware that issues with the product may arise as potential damage or malfunctions can go undetected.

To ensure a safe purchase, customers are advised to read product descriptions carefully and inspect products before committing to a sale.

How Do I Know If An Open Box Item At Best Buy Is A Good Deal?

Making sure that the open box item at Best Buy is a good deal is always important when shopping for any type of product.

The best way to approach an open box item purchase is to take a few key steps. Start by researching the product and its features, as well as what other stores are offering it for.

Make sure that inspected it for defects, as these items may come with certain restrictions or warranty terms that influence the value of the product.

Ask one of the knowledgeable staff members at Best Buy if they have any special promotions on the item or if they can provide general advice on whether it’s a good deal or not.

You might want to consider opting for an extended warranty when picking up an open box item at Best Buy, that way no matter what happens down the line, your purchase will be covered.

Ultimately, you should have all the information you need to make an informed decision about your purchase.

What Are Best Buy’s Open Box Return Policies?

Best Buy has an open box return policy designed to ensure customers get the best deals on returned items.

The policy guarantees that all products in their open box section are working and fully functional, however, they may have cosmetic blemishes or other slight imperfections.

Open box items can be returned within 15 days of purchase for a full refund in the United States, but after 15 days, open box returns cannot be returned for store credit or exchanged.

If you are a Best Buy Totaltech member in the United States, the return and exchange periods for open-box items are extended to 60 days.

If you are from Canada, the standard return and exchange policies are slightly different. Open box items purchased in Canada may be returned within 30 days of purchase.

Note that some open box items cannot be returned.

Furthermore, any accessories that come with the item must also be returned to receive a refund.

Customers can also receive additional warranty support if needed since most open box electronic products still have valid manufacturer’s warranties.

As such, Best Buy’s return policy provides the assurance of quality products backed by the company’s dedication to customer satisfaction.

What Open Box Items Cannot Be Returned To Best Buy?

There are some items that are considered final sales in Canada – this includes Open Box Major appliance items, floor models, and Miele major appliances.

As these products are sold as second-hand or as display models that can not be resold in their original packaging, they cannot be returned.

However, should you simply change your mind about any other major appliance purchased with its original box intact, you may still do so with full peace of mind.

How Do I Return An Open Box Item To Best Buy?

If you need to return an open box item to Best Buy, thankfully, the process is a breeze. Simply save your receipt and bring it with you when visiting your local store.

A professional associate at the customer service counter will be more than happy to help you with the return process.

If for any reason you are unable to go into the store location in person, then contact Best Buy customer care via phone or email and explain that you would like to return an open box item.

Ensure that you provide any pertinent information that may be needed for doing so.

Generally speaking, returning an open box item is as easy as making a purchase in the first place.

10 Things You Should Know Before Buying An Open Box Item From Best Buy

Open box items are a great way to save money when shopping for gadgets, electronics, and appliances.

However, there are some important considerations to keep in mind before you purchase an open-box item from Best Buy.

This guide will provide an overview of 10 things to consider before buying an open-box item from Best Buy.

1. Read the Description Carefully

It’s important to read the description carefully before purchasing an open-box item.

The description should include details such as the condition of the item (e.g., whether it has been used or is new), any applicable warranty information, and any other relevant details about the product.

Make sure you understand exactly what you’re getting before making a purchase.

2. Check for Damage

Before you buy an open box item, make sure to check it thoroughly for any signs of damage or wear and tear.

If there are any visible signs of damage, it may be better to opt for a different product or look into buying a new version instead of a used one.

3. Ask About Return Policies

If you’re not satisfied with your purchase, it’s important to know what your return policy is ahead of time so that you can take advantage of it if needed.

Make sure to ask about the store’s return policy for open-box items and make sure you understand all terms and conditions associated with returns before making a purchase decision.

4. Be Aware of Manufacturer Warranties

Many products come with manufacturer warranties that cover certain repairs and replacements in case something goes wrong with your product after purchase.

It’s important to find out if these warranties still apply when purchasing an open-box item from Best Buy.

Some manufacturers may not offer warranties on used products or may require additional fees for coverage on open-box items, so be sure to ask about this ahead of time as well. 

5. Understand Refurbished vs. Used Items

When shopping for open-box items at Best Buy, it’s important to understand the difference between refurbished items (which have been repaired by the manufacturer) and used items (which have not).

Refurbished items typically come with more protection under manufacturer warranties than used ones, so this is something worth considering when making your decision on which type of product to buy.

6. Know Where It Came From

One thing that’s worth paying attention to when shopping for open box items at Best Buy is where they came from originally.

Some stores have stricter standards than others when accepting returns on products they sell, so knowing where your product came from can help give you peace of mind that it was properly inspected prior to being resold as an open-box item at Best Buy.

7. Look Out for Accessories

Depending on what type of product you’re looking at buying, accessories may or may not be included with your purchase.

Some retailers offer additional discounts on purchases if accessories like cables or remotes are missing from their inventory.

So be sure to double-check what comes included with your purchase before committing to anything!   

8. Consider Shipping Costs

Some stores charge shipping costs on top of the price listed for their products; these costs can add up quickly if you’re ordering multiple items at once, so be sure to factor in potential shipping charges into your budget when shopping online at Best Buy.  

9. Check Out Reviews

Reviews can be extremely helpful in determining whether or not a particular product is right for you.

Take some time to read through reviews left by previous customers who have purchased similar products at Best Buy.

This can help give you insight into potential issues or advantages associated with particular models that might not be immediately apparent during an inspection in person.

10. Compare Prices Online

Lastly, remember that there are often lower prices available online than what’s offered by physical stores like Best Buy.

Take some time to compare prices across different retailers before committing yourself—you never know when you might find a better deal elsewhere!   

Once you’ve settled on an open box item, it pays to shop around and compare prices with other retailers offering similar products in order to ensure that you’re getting the best deal possible.

Even though most open box items come with significant discounts compared to their original retail price, they might still be more expensive than similar products elsewhere – such as refurbished models offered by manufacturers – so do your research before deciding on a purchase!


Open-box products offer an excellent way to save money without sacrificing quality or peace of mind when shopping at Best Buy.

They are thoroughly inspected by Best Buy staff and come backed by both Best Buy’s return policy and manufacturer warranties—just like any other item in store!

Before you shop open box items, it’s important to make sure that you understand exactly what you are buying.

The best way to do this is by reading through all of the product information carefully and verifying that everything is listed correctly.

Additionally, if possible, try to view the item in person before making your purchase so that you can ensure everything is satisfactory.

With careful consideration and proper planning, shoppers can reap substantial savings when buying open-box items from Best Buy while still ensuring quality goods and reliable products for years down the line!

By taking into account these 10 considerations outlined here today, prospective buyers can shop confidently, knowing they are making informed decisions about their purchases every step of the way!

So if you’re looking for deals on electronics or other items and don’t mind buying used merchandise in near-perfect condition, check out the open-box selection at your local Best Buy today!

Sunny Hoi

Sunny Hoi

Sunny is an experienced content strategist. He has a deep understanding of the retail and finance industries. Sunny has written extensively about products, services, stores, stocks, cryptocurrencies, and investment strategies. Sunny's writing reflects his deep understanding of his subjects and commitment to providing clear, concise information that helps readers make informed decisions.

Wealthy Magnate