Why Is UPS So Bad? Here’s How To Avoid Upset Customers

For many of us, the biggest downside to shopping online is waiting for our packages to arrive.

We rely on shipping services like UPS, FedEx, and DHL to get our orders to us quickly and efficiently.

But unfortunately, not all delivery services are created equal—and in some cases, packages can be delayed by days or weeks due to poor customer service and unreliable delivery times.

For years now, UPS has been criticized for its slow delivery times and customer service issues.

So why is UPS so bad? Let’s take a closer look at some of the most common complaints about this company and see if we can find out why.

1. Delivery Delays and Lost Packages

One of the most common problems with UPS deliveries is that items are often delayed or even lost in transit.

The most likely cause of this problem is a lack of efficient tracking technology used by UPS employees.

When packages are left in warehouses or on loading docks for too long, they can become mislabeled or sent to incorrect destinations. This means that customers don’t receive their orders on time, and merchants may not get paid for them when they arrive late.

Numerous reports have been of lost or damaged packages due to mishandling by UPS employees or equipment malfunctions during transit.

This is especially troubling given that people use shipping services like UPS because they want their packages delivered safely and intact — not damaged or, worse yet, missing entirely!

It’s no wonder many people are wary of trusting UPS with their valuable shipments. 

To address this issue, it would be helpful if UPS implemented more advanced tracking technologies, such as RFID tags or barcodes, that could provide real-time updates on where each package is located at any given moment.

Additionally, utilizing GPS tracking systems for drivers could help reduce the number of lost packages due to incorrect addresses being delivered to or incorrect locations being used for drop-off and pick-up points.

2. Fees and Costs

Another issue with using UPS services is that they charge fees for certain services such as overnight delivery, international shipping, and residential deliveries.

These costs add up quickly if a business needs to ship multiple packages per day and can quickly eat into profits if not managed properly.

To reduce these costs, businesses should try to negotiate better rates with UPS by leveraging their volume discounts or working out alternate payment arrangements (such as paying annually instead of monthly).

Furthermore, businesses should consider using other shipping companies that offer lower rates than UPS but still provide reliable services, such as FedEx or USPS Priority Mail Express services.

3. Customer Service Issues

Many customers have complained about poor customer service from UPS employees when dealing with delivery issues or requesting refunds on lost packages.

To address this issue, it would be helpful if UPS provided better training for its employees to respond more effectively when customers have urgent questions about their shipments or need assistance resolving a dispute over a lost package reimbursement request.

Also, providing customers with better self-service tools, such as online tracking information, could help them resolve issues on their own without having to contact customer service reps directly, which would free up time for more pressing matters like lost package reimbursements and etc.

4. Unrealistic Delivery Times

Another issue that contributes to UPS’ poor reputation is its unrealistic delivery times.

While it can take several days for a package to arrive at its destination, UPS typically promises delivery within one business day — an expectation they rarely meet.

This leads to angry customers and causes logistical issues for businesses that rely on fast shipping times.

UPS has also been criticized for its long wait times between deliveries. While it’s understandable that delays can happen due to traffic or other events beyond their control, many customers feel that UPS fails to communicate these delays properly and promptly.

This lack of communication leaves customers feeling frustrated and uncertain about when they will receive their package. 

Ever experienced a UPS delivery that didn’t quite meet your expectations? Have you ever wondered what could be causing the delay? It’s no surprise that you are probably wondering why is UPS so slow.

5. Lack of Transparency

Finally, another issue with UPS is the lack of transparency regarding shipping costs and timelines.

Customers often have no idea how much they will be charged for shipping until after they have already placed their order — and even then, it may be unclear exactly how long it will take for their item to arrive at its destination.

This lack of clarity makes it difficult for customers to decide where and how they want to shop online.

Communication is vital when delivering packages on time and in good condition.

Unfortunately, many customers have complained that they are often left in the dark about changes to their delivery schedule or the status of their package.

This can be incredibly frustrating for customers who have made special arrangements for a package to arrive at a particular time.

Without proper communication from UPS about changes, customers often don’t know what to expect and can become frustrated when their orders don’t arrive on time.


There are several reasons why people might think that “UPS sucks” – from delays in deliveries to high fees and poor customer service experiences – but solutions can help address these issues if approached correctly.

By utilizing better tracking technologies such as RFID tags and GPS systems; negotiating better rates with vendors, and providing better self-service tools to customers like online tracking info; businesses can make sure they get their packages delivered on time while saving money in the process!

Ultimately though – only through continued investment in quality assurance measures will we see an improvement in overall customer satisfaction levels with regards to using UPS services for shipment purposes!

Sunny Hoi

Sunny Hoi

Sunny is an experienced content strategist. He has a deep understanding of the retail and finance industries. Sunny has written extensively about products, services, stores, stocks, cryptocurrencies, and investment strategies. Sunny's writing reflects his deep understanding of his subjects and commitment to providing clear, concise information that helps readers make informed decisions.

Wealthy Magnate